Faculty/Staff Email

Faculty/Staff Email

Access Faculty/Staff Email on Mobile Device/Email Software
Email Support (Outlook)
Outlook Web App Login Page
Remote Desktop Connection

PASSHE Microsoft Campus Licensing Agreement
»  The PASSHE Microsoft Campus Licensing Agreement maintains the Work at Home (WAH) licensing rights to install the current version of the Windows Operating System and the current version of Microsoft Office for Windows and Macintosh for a very nominal cost.
»  Contact the University Bookstore for details.

Microsoft Exchange to Office 365 Migration - March 2022

You were notified via email when your partciular mailbox is scheduled to be moved to Office365. Your mailbox will be accessible during the migration up until the migration is finished.

After the migration completes:

  • Outlook for PC and Outlook for Mac will reconfigure themselves automatically, but you will need to restart Outlook and you will be prompted to logon through a BU SSO page.
  • To access Outlook on the web (webmail), you should now click on the "BU Office365 Email" link on https://webmail.bloomu.edu/ . If you were already signed in when your mailbox was moved, you may need to log out of webmail or start a new browser session.
  • You may need to remove and re-add your mail profile on other email clients, such as Mac Mail or mobile device email apps.
  • If you have any trouble accessing your email account in your application of choice, please see the BU Mailbox Migration Guide for help, and access webmail as a workaround until you get it working or receive help.
  • If you have an issue you can't resolve, please enter a technology helpdesk ticket at https://helpdesk.bloomu.edu/ or call the technology helpdesk Mon-Fri 8AM-4PM at 570-389-4357.

ProofPoint Email Perimeter Security - August 2017

  • ProofPoint gives you visibility into your own messages that are classified as harmless spam messages.
  • Each day that at least one message intended for you is blocked, you will receive an email message digest at 3PM showing the blocked emails.
  • The digest gives you the opportunity to view the content of blocked messages, release a blocked message to your mailbox, and you may also prevent the senders’ messages from being quarantined in the future.
  • Instead of waiting until 3PM, you may also view your personal quarantine in the ProofPoint portal at http://proofpoint.bloomu.edu/
  • You have the ability to block even more messages by turning on Bulk email message detection on the profile tab of the ProofPoint portal.
  • For more detailed information, see the ProofPoint Faculty/Staff guide.

Faculty/Staff Mailbox Policies

  • Emails are automatically deleted from your mailbox based upon age of the message and the folder the message resides in as follows:
    • Inbox, Drafts, Sent Items, other custom folders [120 days]
    • Deleted Items [7 days]
    • Junk E-mail, RSS Feeds [30 days]
    • Calendar, Journal, Notes, Tasks [365 days]
  • Once automatically deleted, the messages are user-recoverable for 14 days by accessing the "Recover Deleted Items" area.
  • Each Faculty/Staff mailbox has a quota of 2GB (2048MB).
  • For more detailed information as well as instructions for recovering messages and cleaning out your full mailbox, check the BU Mailbox Policies help document.

Email Software - Microsoft Outlook

  • Microsoft Outlook is full featured desktop software and comes pre-installed on every campus computer. Faculty/Staff email is most commonly accessed in Microsoft Outlook, which can be found on a PC by clicking Start-[All Programs]-Desktop Software-Microsoft Outlook

Webmail access - Outlook on the Web

  • Outlook on the Web allows Faculty/Staff to access their email from anywhere a web browser is available by going to https://webmail.bloomu.edu/
  • The default view in Outlook on the Web features Conversation mode, which groups messages together based on the subject line. This is not always desirable and can be confusing. If you would prefer to turn Conversation mode off, you can do so easily by clicking the down arrow at the top of your message list (which by default will say "All") and selecting "Messages" instead of "Conversations" under "View as" (image). This is a per-folder setting so you will have to turn it off for each desired folder separately, but the setting for each folder will be remembered no matter what browser or computer you log in from, so you only have to change it one time.
  • The following limitations exist when using Outlook on the Web, versus using Microsoft Outlook for PC:
    • Cannot assign delegate permissions.
    • Cannot open other account's calendars or folders if you have been provided delegate rights.
    • Unable to view personal folders (PST file) created on your office computer.

Mobile access and email software support

  • Your email account is accessible on virtually all mobile devices, such as smartphones and tablets, by using the Exchange Activesync protocol.
  • If you prefer to use non-Outlook software on a computer, you may set up your account in any email program that supports Exchange ActiveSync (EAS), Exchange Web Services (EWS), or the MAPI protocol.
  • For help configuring mobile devices or email applications, please see the Access Faculty/Staff Email on Mobile Device/Email Software page.
  • If you configure your email account on a mobile device or email application, please be sure to update your password on these devices after you change your account password. If you don't, the device will keep trying your old password which no longer works and will actually cause your account to lock out due to invalid attempts (for 10 minutes at a time).

Accessing Outlook from off-campus over the Internet

  • Microsoft Outlook, Outlook on the Web, and mobile device access will all work from off-campus.
  • If you have an office laptop that you took off-campus, you may continue to access Microsoft Outlook directly on your laptop.
  • If you have an office desktop/tower and want to use Microsoft Outlook:
    • If you leave your office computer turned on, you may use a Remote Desktop Connection from your home computer to connect to your office computer and open Microsoft Outlook.
    • You may run Microsoft Outlook software on your home computer. Configuring home Outlook software should be as easy as entering your email address and your current password. If you do not already have Microsoft Outlook installed, you may install a copy of Microsoft Office (including Outlook) through Office365. Check the Personal Computer/Software Purchasing Info page for details.
    • Otherwise, it is recommended that you simply try Outlook on the Web at https://webmail.bloomu.edu/ to access your email while you are away from your office.

Help Documents