Office of Technology Student Employment Application

HelpDesk/Exam Scanning Services Operator

The purpose of the HelpDesk is to provide first level of technical support to end users (via telephone, e-mail and walk-in). Enter HelpDesk request via website. Assist students with campus technology including but not limited to the following: account passwords, email, LAN/WLAN related issues. Assist faculty and staff with campus technology including but not limited to email, LAN/WLAN, printing, and IMPS (Instructional Media Presentation Station).

The purpose of an Exam Scanning Operator is to scan and record test data provide by Faculty in order to produce reports for grading using the Remark Classic software.

Must possess good communication skills, able to solve issues on own, have an attention to detail and self-motivated.

• Prefer students who live locally who are willing to work semester breaks and summer session.

HelpDesk and Exam Scanning Services is open Monday through Thursday from 8:00am to 7:00pm and Friday from 8:00am to 4:30pm.

MAC Technician

The purpose of the MAC Technician is to assist the Mac administrator with providing support to Faculty/Staff with passwords, email, LAN/WLAN, and printing related issues. The Mac Technician also assists with the maintenance and installation of Macintosh computers in computer labs.

Must possess good communication skills, able to solve issues on own, have an attention to detail and self-motivated.

• Prefer students who live locally who are willing to work semester breaks and summer session.

Lab Consultant

Assist users with the technology in the computer labs. Maintain printers and overall condition of lab. Provide basic troubleshooting and work with Lab Manager to make sure all computers are in working order.

Lab Consultant hours vary from 08:00a-12:00a Sunday - Saturday

Lab Technician

Assist with the maintenance and installation of computers other peripherals in the computer labs. Provided basic troubleshooting and work with Lab Manager to make sure all computers are in working order.

Lab Technician hours are Monday through Friday 08:00am – 04:30pm

IMPS - Instructional Media Presentation Station

The purpose of the IMPS technician is to provide on-site support for Faculty members who are having issues while in classrooms.

Must possess good communication skills, able to solve issues on own, have an attention to detail, must be self-motivated, ability to resolve issues promptly.

IMPS are on-call Monday through Thursday 08:00am to 07:00pm and Friday from 08:00am to 05:00pm.

ResComp

The ResComp Help Desks at Bloomsburg University provide both on and off-campus students with computer and connectivity support at no cost. Our ResComp Student Technicians provide assistance with the following:

Assistance with registering computers and devices on the campus network

• Troubleshooting connectivity problems
• Removal of adware/spyware and viruses (computer cleanup)
• Troubleshooting hardware related problems
• Answering questions regarding Live @ EDU and MyHusky